Troubleshoot OpenWork in Slack

Symptom	Check
Setup is unavailable	Private-alpha capability, runtime access, and Individual accounts mode. See step 1.
Bot missing from mention autocomplete	Bot installation completed and the bot is invited into that channel with `/invite @openwork`.
Slack events URL unverified	Public HTTPS URL, correct connector ID, saved signing secret, and Slack’s Retry then Save Changes.
`/openwork` gives a connect link	Complete your own Slack OAuth flow; older connections need one reconnect. See Connect your account.
Bot starts but never finishes	Check failed/active counts and runtime availability; do not treat an acknowledgement as success.
DMs work but channel mentions do not	Channel allowlist, channel invitation, connector grants, and assistant enablement.

To pause the rollout, turn off Enable @openwork in Slack in the connector. Disabling new requests cannot recall external actions that have already run.