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Prompt cards are the suggested tasks members see when they start a new session in the OpenWork desktop app. You can replace the default suggestions with your own, for everyone or for specific teams and members. You set prompt cards in a desktop policy. The owner can manage them. Desktop policies are part of the Enterprise plan.
Prompt cards work today. Most other desktop policy controls are paused while they are redesigned, but organization prompt suggestions still reach members’ desktop apps. See Desktop policies.

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Create prompt cards

  1. Open app.openworklabs.com and go to Manage › Desktop policies.
  2. Choose the audience:
    • For everyone, click Edit on the policy marked Default.
    • For specific teams or members, click New policy.
  3. Turn on Organization prompt suggestions.
  4. Fill in First prompt and Second prompt. Optional third prompt can stay empty.
  5. For each prompt, enter:
    • Description: the card’s title, up to 120 characters.
    • Prompt: the text that goes into the message box, up to 500 characters.
  6. For a new policy, choose who sees it under Members and Teams.
  7. Click Create policy, or Save changes for an existing policy.
To give different departments different prompts, create one policy per department and assign each to its team.

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When more than one policy matches

Members see one set of prompt cards. Prompt sets never mix.
  • If a member matches several policies with prompts, the policy with the highest Priority wins. On a tie, the policy created first wins.
  • If no matching policy has prompts, the member sees the default policy’s prompts.
  • If the default policy has no prompts either, the member sees OpenWork’s standard suggestions.
  • Disabled policies don’t count.

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What members see

OpenWork desktop composer showing organization prompt cards assigned through a Cloud desktop policy
  • Cards appear on the screen a member sees when they start a new session.
  • The Description is the card title. If you leave it empty, the card is titled “Organization prompt 1”, “Organization prompt 2”, and so on.
  • The Prompt appears on the card and fills the message box when the member clicks it. The member can edit it before sending. Nothing is sent automatically.
The desktop app checks for changes when the member signs in, when they switch organizations, and every hour. To see a change sooner, the member can quit and reopen the app.
  • Prompts are stored in the desktop policy document as onboardingPrompts (2 or 3 strings) and onboardingPromptDescriptions (the same number of strings).
  • Members receive the resolved prompt set in their desktop config from GET /v1/me/desktop-config.
  • Ties on Priority are broken by earliest creation time, then by the lowest policy ID.
  • Desktop policy routes return HTTP 402 when the organization doesn’t have the Enterprise plan.