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Organization prompt cards are managed from OpenWork Cloud and appear in the desktop composer as task suggestions. Managing desktop policies requires an Enterprise plan; the API returns 402 when the org is not entitled.

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Create team prompts

  1. Open the Cloud dashboard and go to Settings > Desktop policies.
  2. Create a non-default policy for the audience. The default policy is org-wide only and cannot be assigned to members or teams.
  3. Turn on Organization prompt suggestions.
  4. Add 2 required prompts, and optionally a third. Each Prompt is limited to 500 characters; each Description is limited to 120 characters.
  5. Assign the policy to Members or Teams, then save. The API stores those choices as memberIds and teamIds, so different departments can use separate non-default policies.

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Know what members see

  1. The admin’s Description becomes the card title in the desktop app.
  2. The admin’s Prompt becomes the card body and the text inserted into the composer.
  3. Clicking a card fills the composer; it does not auto-send the task.
  4. Boolean policy toggles combine across every matching policy: any true wins.
  5. Prompt cards do not combine. The desktop uses one prompt set from the matching policy with the highest Priority; ties go to the earliest created policy, then the lowest policy id.
  6. Members receive changes from GET /v1/me/desktop-config. The desktop loads its cached config first, refreshes on Cloud session/settings changes, and polls every hour, so reload or switch the active Cloud organization if a change is not visible.